Accessibility statement for www.scotlandeuropa.com

We want to make our services accessible to everyone who could benefit from them, irrespective of any disability they may have.

Scottish Enterprise are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Accessibility Guidelines version 2.1 AA standard, due to the issues listed on this page.

This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.

How we approach accessibility

We regularly test our websites with disabled users to identify and address any issues. We have both an in-house accessibility lab and testing team and external development agency, who test new features and changes to the site for accessibility issues. This website was last tested in September 2020. The test was carried out by Oval Systems Ltd.

As well as aiming to build our website in a way that’s easy for all users to use and navigate, we’re also working towards making the language we use as simple as possible to understand by using plain English principles.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility problems we’ve found

During testing of our website, we’ve found the following problems, which we’ll aim to fix by June 2021.

Once we’ve fixed a problem, we’ll remove it from this list.

  • Some decorative images may not have useful descriptions for screen readers
  • Some controls are missing labels  which can affect screen readers
  • Some controls are not keyboard accessible
  • Some document page titles may not accurately describe the page
  • Multiple links do not have suitable tags for use with screen readers
  • Tabular data may not be read accurately by screen readers
  • Pages may not be pronounced correctly in local languages
  • Some text has poor contrast ratios with the background colour which can make them difficult to read for some users
  • Not all sections using headings and this can affect screen readers

How we’re addressing accessibility issues

We’re in the process of reviewing how we manage this website. Many of the issues described on this page will be included in the development plan we that create during that review. Remaining issues will be fixed as part of the normal maintenance of the website.

We aim to fix the accessibility issues highlighted on this page by June 2021.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us using these contact details:

Brussels Office:  +32 2 282 83 04
information.desk@scotent.co.uk

If you're deaf or hearing impaired you can use your textphone to contact us through Relay UK, or you can search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android.

Reporting a problem

You can use the same contact details to report an accessibility problem on this website.

If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.

The SPSO cannot normally look at:

  • A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO)
  • Events that happened, or that you became aware of, more than a year ago
  • A matter that has been or is being considered in court

Contact the SPSO

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).